Consumer Complaints

CADA is not a state regulatory department or an independent entity for consumer complaints. As such, we are not authorized to provide legal advice. However, we do play a role in fostering communications and providing general information to consumers.

As a dealer association, we must avoid putting ourselves into the middle of specific disputes between consumers and our members other than to attempt to foster communication that will lead to a timely and positive resolution.

Most disputes tend to happen because of miscommunication. We encourage all consumers to attempt to reach higher levels of dealership management who may have the ability and authority to resolve an issue or dispute accordingly before submitting a formal complaint.

If you would like to contact us about a specific complaint, please contact 303.831.1722.